Frequently Asked Questions
Is Traina Interactive a registered 501(c)(3) non-profit organization?
Traina Interactive is a for-profit C-corporation. We’re committed to making charitable giving a part of everything we do.
About My Account
What if I forgot my password?
To reset your password, simply click the “Forgot password?” link within the Sign In process on our home page. An email will be sent to you with instructions to reset your password. Or, contact one of our Customer Care Advisors via phone or email for assistance.
How do I change my account information?
After logging in to your IfOnly account, go to the My Account page to edit your information.
How can I change my email settings?
To manage which emails you receive from us, log in to your IfOnly account and change your settings within the Accounts page.
About My Purchase
I just made my purchase, what are next steps? How do I check the status of my purchase?
Once you complete your order, you will receive a confirmation email from us with an order summary. At any time, you can log into your account to check the status of your purchase. If you have any trouble, please call (415) 376-4640 or email one of our Customer Care Advisors.
What should I do if I have not received the confirmation email for my purchase?
The confirmation may have been caught in your email spam filters. First, be sure email@example.com is in your address book and check your email’s spam folder. If you’re still experiencing issues, please get in touch with one of our Customer Care Advisors by phone at (415) 376-4640 or via email.
What payment options are available on IfOnly?
We accept all major credit cards and can receive wire transfers for amounts over $10,000.
When will my credit card be charged?
Upon the completion of your purchase, we will immediately validate your credit card. For most experiences, however, you will not be charged until our luminary partner has approved the experience on their end and/or the experience has been scheduled. Once the approval is in place, your card will be charged or the wire transfer will be processed. For physical products, you will be charged when the item has been shipped to you. If needed, a dedicated Customer Care Advisor will contact you to finalize the purchase.
Can I cancel a purchase?
You may retract a purchase up until it has been approved by the luminary partner and the credit card has been charged. If you have questions once the credit card has been charged, please call (415) 376-4640 or email one of our Customer Care Advisors for assistance.
What are the full details or terms for each experience?
Each experience contains its own individual terms, as devised by our luminary partners and Customer Care Advisors. Please refer to each experience to see the applicable terms, and visit our terms page for general terms of service.
After I have accepted the Terms of Service and submitted my credit card, can I change the terms and conditions that apply to an experience?
Our luminary partners and our Customer Care Advisors have carefully devised the terms and conditions that apply to each experience. Once the purchase is complete, the terms cannot be altered. However, if you feel you need assistance, please don't hesitate to contact one of our Customer Care Advisors via phone or email.
How will my personal and credit card information be protected?
What is the minimum age requirement to make a purchase?
You must be 18 years of age or older to purchase experiences on IfOnly.
Can I purchase an experience as a gift?
We offer the ability to purchase gift cards in any amount, available as either an electronic or physical card. You can personalize the message for any occasion. To purchase a gift card, please visit our gift purchase page.
Can I make a purchase if I live outside of the United States?
At this time, we can only accept purchases from the U.S.; however, we are planning to expand purchases beyond the United States in the future. If you’re interested in hearing from us when international purchases are possible, please provide your contact information as well as your location by email to one of our Customer Care Advisors.
Is my purchase tax deductible?
At this time, unfortunately, there is no tax deduction available for customers.
Will sales tax be charged on my purchase?
When applicable, sales tax will be included in the purchase price.
What are Blind Auctions?
On occasion, IfOnly has access to extremely rare items. In these cases, to be fair to those interested, we may choose to conduct a Blind Auction.
As a general rule, you cannot retract or cancel a bid once placed. By bidding, you agree to pay for the lot if you are the winner. IfOnly will authorize your credit card for 10% of the bid amount as a deposit. You may increase your bid at anytime, and you will not be charged until you are deemed the winner.
At the end of the General Round, the top five bidders will have the opportunity to participate in the Final Round. The Final Bidders will be contacted via email simultaneously and have 24 hours to increase their bid if they wish.
As a general rule, You cannot retract or cancel a bid once placed. Once You place a bid, You agree to pay for the lot if you are the winning bidder.
At Traina Interactive or Sellers' sole discretion, the auction may be comprised of two parts: the initial round of bids in which the auction is open to all users (“General Round”) and the final round of bids in which bids may be made only by the top five bidders in the General Round ("Final Round").
Bids can be increased at any time before the General Round closes, the Final Round closes or the auction closes, as applicable.
Immediately following Your bid, Traina Interactive will authorize Your credit card for 10% of the bid amount as a deposit. (“credit card authorization”).
At the end of the General Round, the top five bidders (“Final Bidders”) whose bids have received credit card authorization will have the opportunity to participate in the Final Round. The Final Bidders will be contacted via email simultaneously and have 24 hours from point of contact to rebid.
After the auction is complete, the winning Buyer can switch payment methods to check or wire transfer by immediately providing written notice to Traina Interactive.
Payment in full must be received within seven (7) calendar days after the auction has closed. Failure to pay the full amount of Your bid within such seven (7) calendar day period will result in loss of the auction lot (the lot will be offered to the next highest bidder) and Your deposit will be forfeited.
The experience I was interested in is sold out. Will sold out experiences be reproduced?
Because experiences are dependent on the availability of our luminary partners, we can’t guarantee that a specific experience will be available for purchase again. Sometimes luminaries will offer a similar experience or item. We’re happy to alert you if something become available once again - simply join the waitlist on the experience page. That said, we would love to hear from you with requests for your ideal experience--simply call (415) 376-4640 or email us.
How do I suggest a luminary or experience?
We would love to hear your suggestions for the perfect experience with your favorite luminary. Email us with what you are looking for, and we will try to make it a reality.
Can I suggest you team up with my favorite charity?
Absolutely. Email your suggestions to our Charities team.
Can I apply one luminary’s offer to a different luminary?
Each luminary decides which experiences they would like to make available. To request a bespoke experience, please email us with the specific details--we'd love to help you realize your dreams.
What percentage of my purchase will go toward charity?
Each of our luminary partners listed on the Site have agreed to contribute at least 5 percent of each offering's list price, although in many cases the contribution percentage is significantly higher.
Why is background screening required for in-person experiences?
Because we want to ensure memorable experiences for both you and our luminary partners, you and your guests will be screened for in-person experiences. We will keep this information private and destroy it after use. For more information on our screening procedures, please call (415) 376-4640 or email one of our Customer Care Advisors.
Shipping & Returns
How does IfOnly ship physical items?
In most circumstances, we carefully and securely ship physical items through one of the major U.S. shipping companies, such as UPS or Fedex. When it comes to items that are fragile, delicate, oversized or overweight, we will work with you over the phone or via email to arrange special shipping and handling.
What are the shipping rates?
As with all online purchases, costs of shipping will depend on the shipping destination, as well as the type and size of the item you purchased. If shipping is not included in the purchase price, the relevant shipping fees will be included at the checkout point of your order process. In the event that shipping is a fixed price, the estimated amount for each item will be included in the purchase price. See the individual terms of an item for specific details that apply.
Where do I track the shipping status of my purchase?
Once your item has been processed for shipping, you will receive an email from us with a unique tracking code. If you do not receive such an email within 10 business days after your purchase was completed, please email one of our Customer Care Advisors for assistance.
What is the IfOnly return policy for physical items purchased?
If the item you purchased reaches you in a condition that differs from its description, please get in touch with one of our Customer Care Advisors by phone at (415) 376-4640 or via email. We will be happy to assist you in resolving any issues.
Can I get a refund on my in-person experience?
You may retract a purchase up until it has been approved by the luminary partner and the credit card has been charged. Once the in-person experience has been approved, the sale is final. If the experience is cancelled by our luminary partner and cannot be rescheduled within 30 days, we will provide you with a full refund to your credit card or through a bank wire. We’re here to help resolve any issues you may experience. Please reach out to one of our Concierges by phone at (415) 376-4640 or via email.
When will I receive payment for my products & services?
fOnly will only take a commission each time you sell an experience. We pay our luminaries at the beginning and middle of each month (on the 1st and the 15th). The date you receive your payment will depend on your selected payment type (see options below).
Payouts differ by product type:
Physical Products, Digital Products, and Event Tickets:We will payout 100% of your share, plus all applicable sales tax in the following pay period after the item is shipped - on the 1st or 15th of the month, whichever comes first
In-person or Digital ExperiencesWe will payout 50% of your share in the following pay period after the experience is scheduled (at the point where both you and the customer agree on time and/or location and the experience is “booked”) - on the 1st or 15th of the month, whichever comes first
Upon completion of the experience, the remaining 50% of your share, plus all applicable sales tax will be paid out to you in the following pay period - on the 1st or 15th of the month, whichever comes first
Luminaries have a choice between two payout methods:Direct Deposit (ACH) - arrives within 3 business days after we pay
Check - arrives in the mail within 10 business days after we pay